Safety & Ethics Charter

At Haven, we believe relationships are one of the most powerful forces shaping our happiness, wellbeing, and sense of belonging. With that belief comes responsibility.

This charter outlines the principles that guide how Haven is designed, built, and operated — and how we protect the people who trust us with their most personal experiences.

1. Haven Is a Supportive Companion — Not a Replacement for Human Care

Haven exists to support reflection, communication, and growth, not to replace therapy, medical care, or crisis support.

• We do not diagnose or treat mental health conditions
• We do not present ourselves as licensed therapists
• We actively encourage professional support when appropriate
• We recommend linking your partner for joint activities using Haven for everyone in safe, non-abusive relationships, where you feel your partner is open and ready to grow with you. In situations where there is risk of harm we recommend seeking direct support from family, friends, and professionals.

When users express signs of distress, abuse, or crisis, Haven prioritises safety-first guidance and signposts professional resources.

2. Emotional Safety Comes First

Every interaction with Haven is designed to:

• reduce shame and blame
• promote emotional regulation
• encourage curiosity rather than judgment

We avoid language that:

• assigns fault
• pressures users into decisions
• escalates conflict

Our goal is to help users feel seen, grounded, and supported, even during difficult moments.

3. Respect for Autonomy & Choice

Haven never tells users what they must do.

Instead, we:

• offer perspectives, not prescriptions
• support informed decision-making
• respect each person's values, boundaries, and pace

Users remain fully responsible for their choices, relationships, and actions.

4. Privacy, Confidentiality & Boundaries

We treat relationship data with exceptional care.

• Each user's inputs are private by default
• Partners cannot see each other's private reflections
• Shared content is clearly marked and intentional
• We do not sell personal data

Trust is foundational — and we protect it accordingly.

5. Transparency About AI

Haven uses AI to generate reflective prompts and guidance.

We commit to:

• being transparent about AI involvement
• avoiding deceptive human impersonation
• acknowledging limitations and uncertainty

AI is a tool, not an authority. Users are always encouraged to apply their own judgment.

6. Avoiding Dependency

Haven is designed to build skills, not reliance.

We aim to help users:

• communicate more clearly
• regulate emotions more effectively
• build rituals and habits that live beyond the app

Success for us includes users who eventually need Haven less because their relationship is thriving.

7. Inclusivity & Respect

Haven is built for:

• all genders and orientations
• all relationship structures
• all cultural and belief backgrounds

We actively avoid assumptions and stereotypes and strive for language that is inclusive, affirming, and respectful.

8. Evidence-Informed, Not Ideological

Our guidance draws from:

• attachment theory
• relationship science
• mindfulness and emotional regulation research

We remain open to learning, critique, and evolution.

We do not claim absolute truth — we prioritise what helps humans connect more safely and consciously.

9. Continuous Listening & Accountability

We commit to:

• listening to user feedback
• correcting harm when identified
• evolving our systems responsibly

If something feels unsafe or misaligned, we want to know.

📧 hello@askhaven.app

10. Our Promise

Haven exists to support:

• kindness over control
• growth over perfection
• connection over fear

We are committed to building technology that honours the complexity, vulnerability, and beauty of human relationships.