Terms & Conditions

Welcome to Haven ("Haven", "we", "us", "our").

By accessing or using the Haven app or website (the "Service"), you agree to these Terms & Conditions ("Terms"). If you do not agree, please do not use the Service.

1. Nature of the Service (Important)

Haven is a relationship wellbeing and self-reflection platform designed to support individuals and couples through educational content, reflective prompts, and coaching-style conversations.

Haven is NOT:

• a medical service
• a mental health treatment
• a licensed therapy or counselling service
• a crisis support service

Haven does not diagnose, treat, cure, or prevent any medical or psychological condition.

If you are experiencing acute distress, mental health crisis, abuse, or safety concerns, please seek professional help immediately or contact local emergency services.

2. Eligibility

You must:

• be at least 18 years old
• have legal capacity to enter into these Terms

By using Haven, you confirm that you meet these requirements.

3. Accounts & Use

• Each user must create an individual account.
• Couples may link accounts, but each account remains private.
• You are responsible for keeping your login credentials secure.
• You agree to provide accurate information and not impersonate others.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• use Haven for illegal or harmful activities
• misuse, harass, or abuse others
• attempt to reverse engineer or interfere with the Service
• rely on Haven as a substitute for professional care

5. AI-Based Guidance Disclaimer

Haven uses AI technology to generate responses and suggestions.

• AI responses are informational and reflective, not authoritative.
• Outputs may not always be accurate, complete, or appropriate for every situation.
• You are responsible for how you interpret and act on any information.

Use your own judgment at all times.

6. Limitation of Liability

To the maximum extent permitted by law:

• Haven is provided "as is" and "as available"
• We make no guarantees about outcomes, relationship improvement, or accuracy
• We are not liable for:
  • emotional distress
  • relationship outcomes
  • decisions you make based on the Service
  • indirect or consequential damages

Our total liability shall not exceed the amount you paid us (if any) in the previous 12 months.

7. Intellectual Property

All content, branding, design, and software belong to Haven or its licensors.

You may not copy, distribute, or reuse content without written permission.

8. Termination

You may stop using Haven at any time.

We may suspend or terminate access if:

• Terms are violated
• required by law
• necessary for security or integrity

9. Changes to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of updated Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom.